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Narmi has unveiled AI Decision Assist, an agentic AI tool that automates account opening reviews by analyzing identity, risk, and compliance data and generating explainable recommendations for bank employees.
The configurable platform helps banks tailor AI-driven decisioning to their own risk policies, reducing manual review times from hours to minutes and increasing approval rates by up to 6%.
The launch is an example of how banks are increasingly deploying AI to support operational decision-making in areas like account opening, fraud detection, underwriting, and compliance rather than limiting AI to customer-facing assistants.
Digital banking platform Narmi announced the planned launch of AI Decision Assist today. The new agentic AI tool aims to help banks automate the account opening review process.
AI Decision Assist takes on the heavy lifting when it comes to reviewing customer applications. In addition to analyzing identity, risk, and compliance information, the tool also generates recommendations that help employees make faster, informed, and explainable decisions based on each bank’s own history of approved, flagged, and declined applications. Each decision is traceable and offers transparency into the decision-making process.
Narmi built AI Decision Assist to be configurable, allowing each bank to tailor the tool to its own risk appetite and operational processes. By automating much of the review process, the platform reduces manual review times from hours to minutes, enabling banks to make faster decisions at scale. It also helps institutions identify applicants they might have otherwise overlooked, increasing approval rates by up to 6%, according to Narmi.
“Account opening remains one of the most time-intensive workflows for financial institutions, often relying on fragmented systems and manual review processes that require employees to gather information from multiple sources before making a decision,” said Narmi Co-founder Chris Griffin. “AI Decision Assist is designed to dramatically fix that problem by fitting in seamlessly into existing workflows, helping teams make better decisions faster while eliminating one of the most time-consuming and cumbersome parts of account opening.”
Narmi’s announcement shows how banks are starting to think differently about AI. Over the past two years, most banks have focused on customer-facing AI assistants that answer questions or summarize information. Now, AI is increasingly moving into the back office to support operational decision-making. From account opening and fraud detection to underwriting and compliance, banks are increasingly using AI to analyze and recommend actions.
New York-based Narmi was founded in 2016 to offer banks the digital banking tools they need to increase profitability, deposits, and accounts. The company offers a FedNow service, commercial and retail digital banking tools, digital account opening capabilities, analytics, and an administrative portal.
In an era when banks are letting go of competent employees in favor of AI, like Starling’s recent layoff of 130 employees, Narmi made it clear that AI Decision Assist is meant to work alongside employees instead of replacing them. The company said that it is instead designed to free employees from repetitive research and administrative work. Instead of replacing humans, the tool aims to preserve oversight, auditability, and accountability.
Photo by Mikhail Nilov
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