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Moving companies are tricky to review. Since I couldn’t realistically grade every mover’s hauling skills myself, I relied on other customers’ experiences. The most reliable source is the Form GSA3080, which government employees fill out to evaluate movers after they relocate for work. That data is compiled into an all-in-one score for movers. From my original list of more than 50 interstate movers, I cut any that had a below-average score.
From there, I looked into each company’s record with the Department of Transportation. Did it employ enough drivers to handle timely cross-country moves? How is its safety record? I eliminated any companies with below-average vehicle or driver inspection scores.
Then I tested out what I could: the quote process. I filled out online quote forms from 22 movers and waited for my phone to blow up. It should only take about 10 minutes to get a quote over the phone. I dinged any companies that put their sales pitches ahead of my questions or asked for a large deposit immediately. The best moving companies will request a detailed inventory of items you’re moving before they provide a quote, and they’ll be able to explain their policies in clear, simple language.
Finally, I dug into reviews and complaints with the Better Business Bureau. This was less about an overall number — moving is the kind of industry where people typically only leave reviews when there’s a problem — and more about finding a pattern of complaints. I also gave preference to companies that were certified as ProMover by the American Trucking Association. This means they’ve passed an annual review of their business practices, including their complaint history.
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