rewrite this title Eltropy Announces AI Certification Program and Video Banking Integration – Finovate

AI-powered conversations platform for community banks and credit unions, Eltropy, is readying for the launch of an on-demand, AI certification program for employees of community financial institutions (CFIs).

“This is the turning point for AI in community finance—we’ve moved beyond experimentation,” Eltropy VP of Product and Head of AI Saahil Kamath said. “Our AI certification program proves that credit unions and community banks can build, deploy, and benefit from AI, not tomorrow but today. In under one hour, participants were able to create real bots on real channels, not just slides and ideas. That’s what practical AI looks like, and that’s how we close the gap between innovation and impact.”

The self-paced, online program will go live later this summer. The course is designed for workers in both the front- and back-office, and will provide foundational knowledge in AI, practical applications for Agentic AI, and how to use the technology in a safe, compliant way in regulated environments like banking and finance. Participants will get hands-on experience building live AI agents for telephony, website, and internal knowledge systems. The course will also provide instruction in AI-based technologies such as Large-Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, and Quality Assurance (QA) automation.

The hands-on nature of Eltropy’s program differentiates it from other AI training programs that can be more theoretical, the company noted in a statement. Participants who successfully complete the program will receive an Eltropy AI Practitioner Certificate and advanced learning materials and tools that will enable them to put their practical AI skills to use at their own institutions.

“Our goal is to demystify AI,” Eltropy Head of AI Engineering Rahul Prakash said. “By the end of the course, every participant should have a working solution—whether for voice, web, or internal operations—while gaining clarity on responsible AI usage in regulated environments.”

Eltropy’s announcement follows the successful training the company held at its annual user conference EMERGE 2025, where 130+ credit union and community bank professionals earned their practitioner certificates. The course was completed in less than an hour and was credited for being “insightful and educational” and for “making AI real and doable” by participants.

“We came in curious and walked out certified,” said one participant, who hailed from a Midwest credit union.

The announcement also follows news that the company has fully integrated video banking into its Unified Conversations Platform. Eltropy’s video banking solution enables credit unions and community banks to offer secure, face-to-face banking services to members and customers around the clock. The integration helps promote financial inclusion, providing greater reach into underserved communities where physical branches may be distant or unavailable. The solution also enables institutions to connect members and customers with interpreters during a video banking session to make sure that language differences are not an impediment to accessing financial services.

“What started as a pandemic necessity has become a competitive advantage for community financial institutions,” Eltropy Co-Founder and CEO Ashish Garg said. “Our customers are seeing remarkable results—from 84% growth in booked loans to 70% reduction in lost opportunities. They key is that Video Banking isn’t replacing personal service, it’s extending it. CFIs can now deliver that same high-touch experience whether someone walks into their lobby or connects from their kitchen table.”

Founded in 2014, Eltropy made its most recent Finovate appearance at FinovateFall 2022. At the conference, the company demoed Eltropy One, its all-in-one omni channel solution that enables financial institutions to manage both inbound and outbound communications from a universal console. Eltropy One supports communication via text, secure chat, video, audio, cobrowsing, and conversational bots.

Eltropy’s AI certification course comes weeks after the company unveiled its desktop app, which delivers faster access with less resource usage. The solution provides 20% faster launch times and combines full feature parity with browser-based access. Also this summer, Eltropy launched its Collections 2.0 Suite to help community financial institutions deal with rising delinquency rates while maintaining positive customer and member relationships. Note that Eltropy acquired collections technology company Lexop at the beginning of the year.

Headquartered in Santa Clara, California, Eltropy counts more than 700 credit unions and community banks among its clients, and has powered 200 million conversations since inception.

Photo by Pixabay

Views: 577