rewrite this title WSECU Invests in AKUVO to Modernize Collections and Credit Risk Management – Finovate

AKUVO secured a new investment from Washington State Employees Credit Union (WSECU), adding to its $13 million in previously raised funds.

The investment will help AKUVO expand its cloud-native collections and credit risk solutions, enhancing efficiency and customer experience for banks, credit unions, and fintechs.

The move signals growing interest in modernizing collections technology across the financial services industry amid economic uncertainty and evolving consumer behavior.

Digital collections and credit risk platform AKUVO landed a new round of funding today. The Pennsylvania-based company received an undisclosed amount from Washington State Employees Credit Union (WSECU), a $5.2 billion credit union based in Olympia, Washington.

While the amount of the funding was undisclosed, it adds to the $13 million AKUVO has received since it was founded in 2019. Among the company’s other investors are VyStar Credit Union, Curql, Reseda Group, and Coastal Federal Credit Union.

AKUVO offers collections software to help banks and fintechs collect and manage their debt portfolios. The company’s tools include a standalone virtual collector and a collections platform with automated call and text reminders. AKUVO’s technology helps increase collections efficiency, improve the customer experience, anticipate delinquencies, and offer insight into future credit decisions.

“Our partnership with AKUVO supports our mission to improve the financial wellbeing of our members and the communities we serve,” said WSECU COO Paul Kirkbride. “This investment reflects a commitment and confidence in AKUVO as a company and technology provider. We believe that AKUVO’s platform will help us enhance collections strategies, improve efficiency, and deliver exceptional member experiences. We are excited to further contribute to the company’s long-term vision through this investment.”

Today’s funding comes from WSECU’s holding company, One Washington Financial, which will join AKUVO’s Advisory Board.

“We are honored to welcome WSECU as they join six credit unions and CURQL as an investor in AKUVO,” said AKUVO Founder and CEO Jay Mossman. “The commitment to innovation and member service aligns perfectly with our goals, and we look forward to a successful partnership that drives positive outcomes for both organizations.”

This funding represents a significant vote of confidence in AKUVO’s role in the future of collections and credit risk management. As financial institutions continue to navigate economic uncertainty and evolving consumer behaviors, the demand for more intelligent, automated, and customer-friendly collections solutions is growing. AKUVO’s ability to combine emerging technologies like AI, natural language processing, and machine learning into its platform positions it as a key player helping banks and fintechs modernize their debt management strategies.

More broadly, the investment signals a growing trend among credit unions and banks to prioritize innovation in traditionally overlooked areas like collections. Instead of treating collections solely as a back-end operation, institutions are increasingly viewing it as a strategic function that can impact customer experience, operational efficiency, and risk mitigation. As economic uncertainty persists, platforms like AKUVO that enable early intervention, personalized outreach, and data-driven insights will become essential tools for financial institutions seeking to maintain strong portfolio health and deepen member and customer loyalty.

Photo by Allef Vinicius on Unsplash

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