Most CEOs study spreadsheets. David Risher studies customers.
Brian Sozzi sits down with Lyft CEO David Risher to discuss why he still drives for Lyft, how listening to passengers helped reshape the company’s strategy, what he learned working alongside Jeff Bezos, and why customer obsession became the foundation of Lyft’s turnaround. The conversation also explores robotaxis, Waymo, company culture, leadership, and the future of transportation.
Timestamps
00:00 The cross-country bike trip
00:01:44 Why he still drives for Lyft
00:03:25 What customers taught him
00:04:24 Why Lyft stopped chasing Uber
00:05:45 Lessons from delivering newspapers
00:08:01 Rebuilding Lyft
00:10:32 Why employees came back
00:12:52 Lyft’s global expansion
00:18:44 The Waymo partnership
00:28:35 What Jeff Bezos taught him
#powerplayers #lyft #leadership #waymo #robotaxi #jeffbezos #briansozzi #yahoofinance
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