ServiceNow’s (NOW) latest fourth quarter earnings report showed lower-than-expected sales, pressuring stock prices. However, ServiceNow president and CFO Gina Mastantuono tells Seana Smith and Josh Schafer on Catalysts that the results — when adjusted for currency fluctuations — exceeded expectations across metrics, including revenue and operating margin.”Our fundamentals couldn’t be stronger,” she notes, adding that the company’s growth, profitability, and shareholder value “continue to deliver.”Mastantuono highlights the company’s strong performance in artificial intelligence (AI), noting that nearly “1,000 customers already” use the company’s AI products. ServiceNow also saw a 150% quarterly increase in deals for their Agentic AI offering.Despite challenges in the short term, she believes the rise in commoditized AI models, like the new DeepSeek model, will create long-term upside for ServiceNow.
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