rewrite this title Interact Adds AI Features to Link Internal Comms to Business Value – UC Today

Interact has launched a new set of AI capabilities and a Workday integration to help employees stay on track and enable internal communicators to demonstrate the business impact of their work.

“We believe employee experience platforms should enable people to do the best work of their careers, and that only happens when technology supports the full spectrum of employee needs,”

said Simon Dance, Chief Executive Officer at Interact.

The 2026 Winter Launch includes tools to surface insights from communication data, reduce friction in daily workflows, and extend the reach of leadership messaging across the enterprise. The Winter Launch is available now for all customers, with early access programs opening for several of its headline features.

From AI-Powered Analytics to Smarter Daily Work

At the center of the launch is Ask Analytics, an agentic AI capability that lets communicators query their internal data using plain, conversational language. Instead of sifting through reports, a communicator can simply ask what’s working, which employees are engaging, and where attention is being lost, and get an answer.

Alongside Ask Analytics, Interact introduces the Executive Assistant Agent to streamline employee workflows. This AI tool surfaces and prioritizes tasks so employees can stay focused on the work that matters most.

Beyond platform improvements, a new native Workday integration eliminates the need for employees to switch between systems to complete routine HR tasks.

The launch also includes several features focused on how content is consumed and delivered. A new Listen to Content function lets employees tap to hear articles and updates read aloud in a natural voice. Live Streaming extends leadership communication across both mobile and desktop. Auto-generated Video Captions and Transcriptions improve accessibility while enabling Interact’s AI Search Assistant to index video content and surface answers hidden within recordings.

Closing the Gap Between Communications and Business Impact

Internal communications has long struggled with a credibility problem. It is a function that touches every employee, every day, yet it has historically been difficult to connect that work to outcomes executives care about.

Ask Analytics addresses that challenge directly. By letting communicators ask natural language questions of their own data, it provides the evidence needed to walk into leadership meetings and tell a clear story about how their work drives performance.

That shift matters as much at the individual level as it does at the organizational one. In one-to-one conversations between managers and employees, access to meaningful data is not only about accountability, it is also about recognition.

A recent DHR Global workplace culture survey found that one of employees’ top desired improvements was stronger recognition and reward systems. That is the kind of organizational intelligence platforms like Interact aim to deliver.

Employee Engagement’s Evolution

Interact’s 2026 Winter Launch marks an important step for the employee experience platform category.

As Dance puts it: “Our Winter Launch marks the next evolution of our AI-native employee experience platform, unifying these needs in a single system that removes noise, reduces friction, and delivers measurable performance across the enterprise.”

For internal communications teams that have spent years making the case for a seat at the table, the ability to walk into leadership meetings with data-backed answers rather than engagement scores and open rates could mark a genuine shift in how the function is perceived and resourced.

Whether the tools deliver on that promise at scale remains to be seen, but the direction is clear. The era of communications as a cost center is being challenged, and platforms like Interact are building the infrastructure to replace it with something harder to ignore.