Customer interaction technology company Glia recently launched its Unified Interactions Index Online Calculator, a new tool that allows financial services companies to measure the quality of their customer interactions against industry peers. This innovative offering is based on Glia’s Unified Interactions Index and provides valuable insights for businesses to improve customer experience and drive successful outcomes.
Glia, a multiple-time Finovate Best of Show winner, showcased its technology at the all-digital conference in 2021, highlighting the company’s commitment to revolutionizing customer interactions in the financial services sector.
With the Unified Interactions Index Online Calculator, financial institutions can compare their interaction strategies with over 500 peer companies to assess efficiency, effectiveness, and overall customer experience. This data-driven approach allows businesses to identify areas for improvement and implement actionable steps to enhance their customer interaction strategy.
Glia’s Co-Founder and CEO, Dan Michaeli, emphasized the importance of customer interactions as a key driver of loyalty and business success. By providing benchmarking data and personalized recommendations, the Unified Interactions Index Online Calculator empowers financial institutions to modernize their customer interactions and achieve tangible results.
Headquartered in New York, Glia has established itself as a leading provider of customer interaction technology, serving a global clientele of banks, credit unions, insurance companies, and other financial institutions. The company’s Interaction Platform seamlessly integrates voice, digital customer service, and AI to create a unified and immersive experience for customers.
In addition to the Unified Interactions Index Online Calculator, Glia recently introduced its ChannelLess AI-powered Interactions for Financial Services platform. This innovative solution combines virtual assistant technology, AI tools, and data analysis capabilities to help contact center managers drive efficiency, performance, and value across customer interactions.
As the financial services industry continues to evolve, Glia remains at the forefront of customer experience innovation, enabling businesses to adapt and thrive in a rapidly changing landscape. With a focus on enhancing customer interactions and driving business growth, Glia exemplifies the transformative potential of technology in the financial services sector.
Photo by Yan Krukau
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