rewrite this title The Pendulum Swings Back: Companies Are Correcting Their Office Downsizing “Overshoot” – UC Today

For the past three years, the dominant narrative in commercial real estate has been contraction. As remote work became entrenched, organizations aggressively slashed their corporate real estate footprint – shedding square footage in a bid to cut costs. However, according to the latest financial data from one of the world’s largest commercial real estate firms, the pendulum is finally swinging back. In its Q1 2026 earnings call, Jones Lang LaSalle (JLL) reported a highly robust start to the year, driven in large part by a surge in corporate investment in physical office spaces.

The data suggests that the era of blind downsizing is over. As organizations refine their return-to-office strategies, many are realizing they cut too deeply. Far from abandoning the office, companies are now actively investing capital to optimize, manage, and in some cases, re-expand their physical footprints, signaling a definitive shift in how the enterprise views the value of the workplace.

Read More

Recognizing a Pandemic “Overshoot”

Perhaps the most fascinating insight from the JLL Q1 2026 earnings call came from the front lines of commercial leasing. When asked if tenants were delaying footprint decisions due to economic uncertainty or the potential impacts of AI on headcount, CFO Kelly Howe provided a starkly different view:

“The indication that we get is that organizations are plowing forward with getting their people together, getting people into the office,” Howe stated.

“In some cases, we’ve even gotten feedback from clients that they overshot on the downsizing through the pandemic and now need to correct for that”

This “overshoot” correction is directly translating into financial performance, specifically in JLL’s global Leasing Advisory business. On a two-year stacked basis, global Leasing Advisory revenue grew 29%. This metric is a massive indicator of market health. It reflects a strong, broadening demand for physical office space.

The Unexpected AI Real Estate Boom

Another persistent industry narrative is that artificial intelligence will lead to massive reductions in corporate headcount, thereby permanently reducing the corporate real estate footprint. However, JLL’s executives argue that, at least in the near term, the AI boom is actually fueling physical real estate demand. Howe explained:

“Ironically, I would argue that the AI boom has actually been a boom for our leasing business”

The rapidly expanding ecosystems around AI start-ups and the financial services firms backing them have caused a significant uptick in leasing activity, particularly in gateway coastal markets like San Francisco and New York, Howe shared. This trend is reflected in recent CBRE research, which found that the tech sector accounts for 23% of all U.S. office leasing in Q1 2026, up from 17% in 2025.

Furthermore, the infrastructure required to support this AI revolution is driving growth in other segments. JLL noted that new data center wins delivered double-digit Project Management revenue growth. As companies race to build the physical infrastructure required to power large language models, the demand for specialized project and workplace management is scaling alongside it.

Ready to optimize your corporate real estate portfolio? Follow UC Today on LinkedIn to discover how top firms are leveraging workplace management technology today.

The Resiliency of Workplace Management

As companies execute these revised return to office strategies, they are not simply returning to the pre-2020 status quo. The complexity of managing dynamic space utilization, energy retrofits, and employee experience has led to a massive boom in corporate real estate outsourcing.

During the earnings call, JLL CEO Christian Ulbrich highlighted the company’s “resilient” revenue base, which collectively grew by high single digits during the quarter. A significant portion of this growth was anchored by the Real Estate Management Services segment, specifically led by workplace management and project management.

For example, JLL’s Azara solution provides workplace analytics data for business leaders, including space utilization, occupancy analytics, and workplace satisfaction metrics.

Rather than attempting to manage the complexities of the modern hybrid office internally, corporations are handing these mandates over to specialized firms. This outsourcing trend is creating a highly stable, recurring revenue stream for firms like JLL, proving that while the size of the office may have fluctuated, the budget required to manage it professionally is only growing.

Final Takeaway

The insights from JLL’s leadership serves as a strong counter-narrative to the idea that the corporate office is in a permanent state of decline. As organizations realize they overshot their pandemic downsizing, they are actively looking to correct that error. For service providers and software vendors in the workplace management space, the market signals are clear: the office is not dead; it is simply being outsourced, optimized, and in many cases, re-expanded to meet the realities of the modern workforce.

FAQs

What drove JLL’s revenue growth in Q1 2026?

JLL’s revenue growth was driven by a combination of strong performance in its Capital Markets and Leasing Advisory businesses, alongside high single-digit growth in resilient revenue streams, particularly workplace management and project management.

Are companies still downsizing their office spaces?

While some downsizing continues, JLL executives noted that many organizations are now focused on getting people back into the office. In fact, JLL reports that some clients realized they “overshot” their downsizing efforts during the pandemic and are now actively seeking to acquire more space to correct the error.

How is the AI boom impacting commercial real estate?

According to JLL, the AI boom is currently acting as a tailwind for commercial real estate. The rapidly growing ecosystem of AI start-ups and related financial services is driving increased office leasing activity, particularly in major tech hubs like San Francisco and New York.

Why is workplace management revenue considered “resilient”?

Workplace management revenue is considered resilient because it is typically based on long-term outsourcing contracts rather than one-off transactions. Even in a fluid macroeconomic environment, corporations still need their physical facilities managed, maintained, and optimized.