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RingCentral has announced the launch of AIR Pro at Enterprise Connect 2026, a new voice-first AI agent platform designed to automate customer interactions across voice, SMS, chat, and digital channels.
Embedded directly into RingCentral’s existing communications and contact center ecosystem, AIR Pro enables AI agents to do a range of customer service tasks autonomously.
“AIR Pro represents the next evolution, enabling humans and AI agents to work in collaboration and drive meaningful customer outcomes at scale – all on our trusted agentic voice AI platform,”
said Kira Makagon, President and COO at RingCentral.
The announcement marks the latest step in RingCentral’s broader AI strategy, which has seen the company steadily expand its portfolio of intelligent communication tools over the past year.
A No-Code Platform for Building Voice and Digital AI Agents
One of the defining elements of AIR Pro is AIR Pro Studio, a no-code development environment that enables organizations to design and deploy AI agents using natural language prompts rather than traditional programming. The aim is to make AI agent creation accessible to business users who may not have technical development expertise.
Through this interface, organizations can build voice or digital AI agents capable of handling customer inquiries, authenticating users, and executing multi-step tasks. Rather than simply answering questions, the agents are designed to complete actions such as opening service cases, triggering workflows, or initiating follow-up processes.
The platform also supports real-time multilingual interaction, enabling AI agents to switch languages mid-conversation if a customer changes language during an interaction. This capability aims to remove friction in global customer environments where language switching often occurs naturally.
AIR Pro also integrates with RingCentral’s broader AI ecosystem, allowing agents to interact with other AI-powered tools already embedded in the platform.
Part of RingCentral’s Expanding AI Strategy
The launch of AIR Pro comes as RingCentral continues to double down on AI across its communications portfolio. The company was among the first major CCaaS vendors to introduce a dedicated AI receptionist with the launch of AIR, a tool designed to ensure businesses never miss inbound calls or potential leads.
The solution quickly gained traction. By the end of Q2 2025, the AI Receptionist had surpassed 3,000 customers, representing a threefold increase compared to the previous quarter. The technology has since expanded internationally, including a rollout in the UK market.
That early success appears to have encouraged the company to push further into AI-driven communication workflows. Alongside AIR Pro, RingCentral has introduced additional AI tools such as AI Virtual Assistant (AVA), which captures meeting notes and surfaces recommendations in real time, and AI Conversation Expert (ACE), which analyzes interactions to provide performance insights and coaching.
More recently, the company announced that it had embedded frontier models from OpenAI directly into live voice calls. The move allows AI systems to process and respond to conversations in real time, expanding the scope of automation within voice communications.
Taken together, these developments suggest that RingCentral is racing ahead to make AI a central part of its UCaaS and CCaaS offerings, not an add-on.
What AIR Pro Signals for the Future of AI-Driven Communications
AIR Pro’s design reflects a broader shift happening across the communications and contact center market. Increasingly, vendors are moving beyond simple chatbots or scripted automation toward AI agents capable of understanding intent, completing actions, and collaborating with human workers.
Building on AIR, which was designed to work as a business receptionist, this new AI agent can be deployed in a CCaaS infrastructure and stands to drastically change contact center environments.
The platform is also designed with industry-specific deployments in mind. The first vertical release will focus on healthcare, with prebuilt templates designed to accelerate the creation of agents tailored to healthcare workflows. Additional verticals, including financial services, retail, and professional services, are expected to follow.
As enterprises continue to explore how AI can reshape customer engagement, platforms like AIR Pro point toward a future where AI agents operate alongside human employees as part of a unified CCaaS ecosystem.
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