rewrite this title Cinareo Teams Up with Aspect to Boost Contact Center Performance – Finovate

Capacity planning and insights platform Cinareo announced a partnership with workforce management and engagement solutions company Aspect.

The partnership will help contact centers reduce reliance on spreadsheets in favor of modern, scenario-based workforce management and capacity planning tools.

Cinareo made its Finovate debut at FinovateSpring 2025 in San Diego. The Ontario, Canada-based company was founded in 2022.

Capacity planning and insights platform Cinareo has forged a partnership with workforce management and engagement solutions company Aspect. The two firms will join forces to help contact centers reduce spreadsheet risk, align budgets with service goals, and transition from planning to performance faster and smarter.

The partnership will help contact centers move away from spreadsheets and siloed assumptions in order to forecast demand and build schedules, as well as model “what-if” scenarios, compare service-cost tradeoffs, and manage long-range staffing decisions. Cinareo and Aspect will empower companies to align day-to-day workforce operations with customer experience targets, budgets, hiring plans, and more by connecting scenario-based capacity planning to real-time scheduling and intraday execution.

“Cinareo was built to eliminate the limitations and risks of spreadsheet-based planning by providing structured, scenario-based capacity planning across staffing, financials, and recruitment,” Cinareo CEO Karen Elliott said. “Together with Aspect, we’re delivering a unified workflow from planning to execution so organizations can plan with confidence, staff accurately, and adapt easily as demand changes.”

Cinareo’s technology enables guided, scenario-based capacity plans across both weekly and monthly horizons—supporting planning up to 52 weeks and extending up to three years—that are aligned to budgets, hiring windows, and service targets. Aspect takes approved plans and enables organizations to build actionable schedules and manage intraday adjustments as circumstances demand. The combination of Cinareo’s technology and Aspect’s intelligent platform will allow companies to plan with precision, execute with confidence, and prove impact with plan-vs-actual variance tracking, thresholds, and more.

“Contact center leaders need a defensible plan they can trust, and the ability to operationalize that plan as conditions change,” Aspect VP of Partner Ecosystem Anna DeGraftenreed said. “By partnering with Cinareo, we’re linking scenario-driven capacity planning and financial alignment with Aspect’s real-time scheduling and intraday management, so teams can make better decisions earlier and deliver more consistent outcomes.”

Headquartered in Boulder, Colorado, Aspect offers an enterprise workforce management solution, powered by Aspect Intelligence, that unifies AI forecasting, dynamic scheduling, and real-time performance analytics to enable firms to anticipate demand, take timely action, and ensure service quality. With more than 400 contact centers using Aspect’s technology, Aspect counts American Airlines, Bank of America, and Dell among its global brand customers. Jeff Kupietzky is the company’s interim CEO, joining the firm in December 2025.

Founded in 2022, Cinareo made its Finovate debut at FinovateSpring 2025 in San Diego. At the conference, the Ontario-based company demonstrated how its technology streamlines contact center operations and mitigates risk with precise resource allocation and data-driven decision-making. Learn more about Cinareo and the challenge of workforce management and capacity planning in our Finovate Global interview with company CEO Karen Elliott.

Speaking of FinovateSpring, tickets for our 2026 conference in sunny San Diego—May 5 through May 7— are available now. 80% of our demo lineup is already set. Take advantage of big savings and secure your ticket today!

Photo by Narciso Arellano on Unsplash

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